Refund policy
Please allow 10-15 business days after it’s received at our facility to inspect your return and process your refund. Allow a minimum of 15-20 days for the return/credit processing and posting for a credit card. You will be credited in the same manner as the original purchase was made, i.e. if you paid by credit card, your credit card will be credited with the applicable amount.
The refund, less shipping & restocking fees, will be made within 30 days of return, and may be delayed due to any damage claim by the carrier.
Refund approval is dependent on inspection results. Item must be unused, undamaged and in the original packaging. Allow a minimum of 10-15 days.
We are unable to issue refunds for products returned that are refused at the destination, soiled, damaged or missing parts.
Shipping and Handling charges are not refundable, including residential fees.
WARRANTY POLICY
All products are covered with a one-year warranty applicable to any defective parts.
Caddydriver’s warranty DOES NOT APPLY to the following:
• Nominal or normal amount of wear and tear that can occur overtime
• Failures which result from negligence, abuse, accident or misuse
• Failure to apply, install or maintain products according to Caddydriver's written instructions and warnings
• Modifications, attachments or repair methods not approved by Caddydriver
• Damage caused by a carrier in transit, or delivery/installation contractors
• Products exposed to extreme hot and cold temperatures or excessive dry environments
• Damage by marking or staining; damage by sharp objects or imprinting from instruments
Caddydriver makes no warranty that any of its products are suitable for any particular purpose and makes no other warranties, express or implied, other than those set out here. As codes and standards vary from one jurisdiction to another, references to compliance are solely for convenience and without any representation as to accuracy or suitability. Users must verify the suitability of such information or product for their specific application. In no event shall Caddydriver be liable in either tort or contract for any loss or direct, special, incidental, consequential, or exemplary, damages.
RETURN POLICY
Unused items in new condition and in original packaging only, may be returned for full credit within 10 days of receipt of product, excluding shipping and restocking charges. Failure to do so may result in damage to the goods rendering them unsellable. The customer is responsible for return delivery charges. All returns must have a valid Return Authorization number. Please contact us at sales@caddydriver.com to receive a Return Authorization number.
Return of UNUSED products is subject to a minimum fee of 20% of the cost of the merchandise for restocking as well as original shipping charges. The customer is responsible for traceable return shipping.
CANCELLATIONS
Requests to cancel or amend an order must be made by e-mail as soon as possible. Any e-mail messages requesting an order be changed or cancelled received after business hours will be addressed the following business day. Cancellation requests submitted after the item has shipped will be treated as a return and other costs including but not limited to shipping and handling costs will be deducted/charged. Any order refused upon delivery (unless previously arranged through our Customer Service Department) will be treated as a return and shipping & handling costs will be deducted/charged. Credit Card orders must be cancelled the day they were placed, before 5:00 p.m. Central Standard Time. Merchant Transaction fees will be deducted from the refund. Merchant Transaction fees are as follows:
• Visa / MasterCard – 3.25% of total purchase price
• American Express – 3.75% of total purchase price
• Discover – 3.5% of total purchase price
• Credit Card companies charge a transaction fee, there will be an additional transaction fee of $10.00
• Cancelled orders will incur a minimum of $20.00 in cancellation fees.
A minimum 20% “restocking fee” will be assessed on any order cancelled after 24 hours.
Please review these Site Terms of Use which govern your use of, and purchase of products from Caddydriver's Site. By accessing, browsing, or using this Site, you acknowledge that you have read, understand, and agree to be bound by these terms. If you do not agree to these terms then please do not use this Site. The above policies are subject to change without notification.