Frequently Asked Questions

Please take the time to read our Frequently Asked Questions.
Still have questions? Please contact us!

Our 2023 QR1X Model comes with a newly designed stabilizer wheel and front axle adjustment.

The lead battery is 19lbs & has a lifespan up to 300 charges & a new replacement lead is $85.00 + tax & shipping. Power: 12V, 33 Ah, Average charge time: 4-6 hours, Input: 100/240V AC. The lead battery must be fully charged prior to every round.

The lithium battery is 4lbs & has a lifespan up to 700 charges & a new replacement lithium is $285.00 + tax & shipping. Power: 14.4V, 20 Ah, Average charge time: 4-6 hours, Input: 100/240V AC. A full charge will provide two+ rounds of golf for a significant portion of the lifespan of the battery.

We ship all across Canada, with a distribution location in both Eastern and Western Canada.

We will send tracking details to the email address associated with your order once the item has been prepared to ship. If you do not receive tracking details within 1 business day of your order, please contact us.

Shipping for 1 unit is $59.99. Each additional unit will ship for $29.99 + tax (i.e. 1 unit ships for $59.99 + tax, 2 units ship for $89.98 + tax total).

And yes you can pick up. We have a Western & an Eastern distribution warehouse (both have carts on display and in stock);

Western: Caddydriver, Unit 112, 19097 - 26 Ave., Surrey, BC, PH: 604 542 1288 (M-F 8am to 4pm)

Eastern: Caddydriver c/o GTA Electronics #1, 7331 Bramalea Rd., Mississauga, ON, PH: 1 877 522 1288 (M-F 11am to 7pm)

*Note that the Mississauga facility does not process payments. If you would like to purchase a unit please call us toll free at 1 877 522 1288. We will process your payment and release the unit of your choice within a few minutes.

Orders are often fulfilled during the date they were placed. If the order was placed on a weekend or holiday, it will be fulfilled the following business day. Shipping usually takes 2-5 business days so you can expect to receive your cart within a week of purchase.

We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.

Yes, please refer to our Refund Policy if you would like more information.

Our carts come with a one-year warranty on defective parts. Contact us at sales@caddydriver.com with any issues you may have.

Adjust the small dials on the front wheel as follows:

Left side dial:

turn up and the axle moves back / turn down and the axle moves forward

Right side dial:

turn up and the axle moves forward / turn down and the axle moves back

* in some cases you may need to loosen the bolts on each side with hex keys (not included). Then move the tire back as far as it can go and then re tighten the bolts. ** Do not over tighten.

For more details, click on 'videos' under the support tab, and see 'wheel alignment, video 3 of 12.

Under normal conditions the cart is fine with water (rain).

When you hook up your battery on the cart please ensure that the inside of the round, silver receptacle is dry. If there is moisture in the receptacle and you plug the battery into it, you can damage your battery. The battery in this case will not be covered under warranty.

As well, puddles or ponds on the golf course, if driven through, may damage the battery and or the controller. Once again, these may not be covered under the warranty.

You can call us at 1-877-522-1288 to order a new remote control.

Please ensure the remote is turned “ON” (slide button on the right side) and also ensure that the cart power button is "OFF", but the battery is connected.

Press & hold the stop button on the remote (the red light on the remote should be on).

While holding the stop button on the remote, simultaneously press & hold the power button on the handle. The lights on the handle will “blink” 4 times then will stop blinking. Release both buttons. Your remote has now been re-synced!

Please keep your battery away from heat, and make sure the battery stays in a dry area of roughly room temperature, and do not keep on concrete. Charge the lithium battery every 8-10 weeks when not in use, and charge the lead battery every 6 weeks when not in use. Ensure the charger turns red when charging, and always disconnect your battery from your charger once charged (green). Please also cover your cart to avoid condensation on the cart while in storage.